FAQ page
Frequently Asked Questions
Everything you need to know about designing your story with AfiyaPress
Can't find your answer? Email us - we're here to help!
Ordering & Customization
How do I place a custom order?
Simply visit our Choose Your Style page, select your preferred item (T-shirt, Long Sleeve, or Hoodie), then follow the customization process. You can choose from our pre-made designs or upload your own!
Can I upload my own design?
Absolutely! We love bringing your creative vision to life. You can upload your own images, logos, or artwork during the customization process. For best results, use high-resolution images (300 DPI or higher).
What file formats do you accept?
We accept JPG, PNG, PDF, and SVG files. For the best quality, we recommend PNG or SVG files with transparent backgrounds.
Do you offer design assistance?
Yes! If you need help with your design or have questions about customization, email us. Sierra personally reviews every order and can provide guidance.
Pricing & Payment
What are your prices?
Our transparent pricing: Custom T-Shirt - $14 | Custom Long Sleeve - $19 | Custom Hoodie - $30. No hidden fees, no surprises!
Are there any additional fees?
No! Our prices include custom design, premium materials, personal inspection, and standard shipping. The price you see is the price you pay.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods through our checkout system.
Shipping & Delivery
How long does it take to receive my order?
Every piece is custom made by order, so please allow 7-10 business days for production and shipping. Each item is personally inspected by Sierra before shipping.
Do you offer rush orders?
Yes! If you need your order faster, email us before placing your order. We'll work with you to accommodate your timeline when possible.
Do you ship internationally?
Currently, we ship within the United States. International shipping may be available - please contact us for specific requests.
Will I receive tracking information?
Absolutely! Once your order ships, you'll receive an email with tracking information so you can follow your package's journey.
Quality & Materials
What materials do you use?
We use premium quality cotton and cotton blends for comfort and durability. All materials are carefully selected to ensure your custom design looks great and lasts long.
How do you ensure quality?
Every single piece is personally inspected by Sierra, our founder, before shipping. We check the design placement, print quality, and overall craftsmanship to ensure it meets our high standards.
How should I care for my custom item?
For best results, wash in cold water, turn inside out, and avoid bleach. Tumble dry on low heat or hang dry. This will help preserve your custom design for years to come.
Returns & Exchanges
What is your return policy?
Since every item is custom made specifically for you, we don't accept returns for change of mind. However, if there's a quality issue or error on our part, we'll make it right immediately.
What if my order arrives damaged or incorrect?
We stand behind our quality! If your order arrives damaged or incorrect, email us immediately with photos. We'll send a replacement at no cost to you.
Can I exchange sizes?
Due to the custom nature of our products, we recommend checking our size chart carefully before ordering. If you need a different size due to our error, we'll work with you to find a solution.
About AfiyaPress
What does "AfiyaPress" mean?
"Afiya" means beautify, and "Press" refers to our production method. Together, AfiyaPress represents our mission to beautify your world through custom clothing that lets you express who you are.
Who is behind AfiyaPress?
AfiyaPress was founded by Sierra, a creative entrepreneur passionate about empowering the Black-owned business community and helping people express their creativity through custom clothing. Learn more on our About Us page.
How can I stay updated on new designs?
Follow us on social media and check our Customer Gallery to see the latest creations and get inspiration for your own custom design!
Still Have Questions?
We're here to help you design your story and wear your truth!